Common questions and support documentation

• What is an ORI number and how do I find out what mine is?
• I need a Livescan for a Florida license but I don’t live in Florida. Can you help me?
• What is the cost?
• How much does the out-of-state fingerprinting process cost?
• Where do I mail my hard-cards?
• Downloadable Forms
• Do you give me my ORI number?
• Board of Massage Therapy
• What is the Reassure Guarantee®?
• When do I need a Screen Request ID?

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• Where do I find Livescan fingerprinting locations?
• I am sending in my fingerprints on a card from out of state, why does it cost so much?
• What is the cost?
• What information do I need to bring with me?
• Do I need to make an appointment for Livescan?
• How long will it take to receive my results?
• How long does the process take?
• How does livescan fingerprinting work?
• What is your refund policy?
• What is your LiveScan Guarantee® and how does it work?

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• All Other Regulating Agencies
• Agency for Health Care Administration ( AHCA )
• Department of Juvenile Justice / Department of Children and Families ( DCF / DJJ )